FAQ
Frequently asked questions
Everything you need to know before getting started.
What countries do you operate in?+
OGMJ BRANDS serves founders globally. We support business registration in the US, UK, Canada, Nigeria, Ghana, Kenya, and South Africa, with platform access available worldwide.
How long does onboarding take?+
Platform onboarding takes 1–3 business days. Full-service packages (branding, website, launch) typically run 4–10 weeks depending on scope. Enterprise clients receive a dedicated onboarding plan.
What is included in each service package?+
Every service includes a defined scope of deliverables, timeline, and revision rounds. Visit our Services page for full details on each offering, or contact us for a custom proposal.
Can I change my plan anytime?+
Yes. Upgrade or downgrade your platform plan at any time. Changes take effect immediately and billing is prorated.
What payment methods do you accept?+
We accept all major credit cards via Paystack and Flutterwave, plus wire transfer for Enterprise contracts over $10,000.
Do you offer refunds?+
Platform subscriptions include a 14-day money-back guarantee. Service packages include milestone-based payments with satisfaction checkpoints.
Is there a free trial?+
Yes — start a 14-day free trial of the Professional plan with full access to CRM, analytics, AI features, and the website builder.
Do you offer dedicated support?+
Starter plans include email support. Professional gets priority support. Enterprise includes 24/7 phone support and a dedicated account manager.